uwcat

After communicating with X-Game Square in regard of the below post , it is good to see the management has made best effort in looking into the case.  It is a satisfying response so let's stop the discussion here.
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First of all, I should make it clear that this is not a complain message, this is simply an expression of customer experience.
Second, as customers, we need to admit that we are not totally right, and in fact there are occasions that we did wrong, we apologize for that.  However, there are for sure room for the staffs of X-Game Square to improve their attitude to customers unless they do not treat themselves as professional service provider.
Here is what happened.  It is understand that the rule of thumb at the rest area is absolutely no setting off of shot gun cells what-so-ever.  For accidently setting off a bb-free authenticated shotgun cell, we do apologize for scarring off everyone.  It is also understandable that the staff should come and understand what had happened, BUT, there are certainly many ways for the staffs to question or understand what happen and for sure that should not be done in a RUDE AND TREATENING way.
In addition, in any situations, CUSTOMER FIRST, that a basic rule for good service.  It is understand that the kids my not be totally right when they reported a technical problem with their guns, BUT, please be patient to your customers and never, ever shout to your customers.
We do give credit to the hardware of the venue.  The setting is good, and the place is large.  However, the software (e.g. the staffs) is absolutely below par.  Owners of the place, please do retrain your staff as they are just putting your investment in a hanging balance, especially, when there are already so many good CQB sites in the area and in town.
Disclaimer:
(1) Please note that the above is only my own feeling of the place.  Whether it is a fair judgment or not, I will leave it for the readers to decide.
(2) The above is not, in fact and in appearance, a -ve report on the subject matter.  The subject matter has its credit, but do have room for improvement.

[ 本帖最後由 uwcat 於 13-9-2009 02:49 編輯 ]

uwcat

Sorry for the typo.  Yes, I am talking about threatening here.  The treatening is from the overall impression and mentioning the thing word by word will just end up in a "word picking" game.
What I think is,  the staff can come over to understand what happen first, instead of just making the "you are so wrong" judgment call and ignore the fact that the mechanical thing can be triggered by accident.
I agree with floor #2, maybe just a communication problem (and maybe I am the one who have communication problem), but I want to emphasize here is that the service and communication of the staffs can be imporved.

[ 本帖最後由 uwcat 於 13-9-2009 00:53 編輯 ]