I understand how frustrating it is when it comes to services like this...but there isn't much that we can do other than going to other places where we feel comfortable to buy from.
Personally I buy from them quite often.. And I wouldn't go after 7:30 coz they start to close. I'd been buying stuff with them from overseas before and trust me, the quality of services were way better... I guess they don't give a damn about the local market..like many other retail shops on gun street...
